This limited warranty is not transferable and applies only to Reseller/SI/Distributor TO RAIDSTORE who purchased products from RAIDSTORE for resale. For end users or indirect customers, please contact your distributor for warranty service. Data recovery not cover in warranty.

• RAIDSTORE warrants to the direct customer that, under normal use and service, product purchased from RAIDSTORE will be free from defects in material and workmanship for a period of One (1) years from the date of delivery of the product.
• The warranty offered by RAIDSTORE covers the following services:
• RAIDSTORE shall, at its option and expense, repair or replace the defective products within fifteen (15) working days from receipt and the replacement shall be with new, comparable, or reconditioned products with latest version of software.
• Customer shall be responsible for the freight of shipping back the defective products to RAIDSTORE for repair. RAIDSTORE will be responsible for the freight of shipping the repaired/replacement products to the customer. If the customer has a pending delivery, the repaired/replacement products will be following customer's instruction to ship either together with the customer's other order or ship separately. Both parties agree to use the same means of shipping.
• All products repaired or replaced under warranty shall carry a warranty equal to the period of time remaining on the warranty based on the original delivery date.
• Defective products or parts, if replaced, automatically become the property of RAIDSTORE.

• "Out-of-warranty" refers to those products that are no longer within the warranty period.
• RAIDSTORE will repair or replace the out-of-warranty defective products for customer. However, that any such repair or replacement is contingent upon the availability of the required components.
  
• Customer shall be responsible for two-way shipping, packing, insurance, and other costs, including necessary labor and parts for requesting RAIDSTORE to repair or replace the out-of-warranty defective products.
• RAIDSTORE will provide a Performa Invoice alone with a page of inspection report showing the defective points and solutions of the out-of-warranty defective products in two 2 working days from receipt of the return defective products. RAIDSTORE will move to the repair process only after receipt of customer's sign back PI copy to confirm accepting the repair cost and the payment T/T in advance. RAIDSTORE will send back the repaired/ replaced product within fifteen (10) working days from receipt of customer's payment for repair.
• If the customer has a pending delivery, the repaired/replacement products will be following customer's instruction to ship
  either together with the customer's other order or ship separately. Both parties agree to use the same means of shipping.
  
• All out-of-warranty products serviced for a fee will have ninety (90) days of extended warranty. The ninety (90) days warranty shall begin on the date the repaired product ships from RAIDSTORE.